What We Collect and Why We Collect It
We collect the information you give us when creating your account — your name, contact details and date of birth. When you make a deposit through bKash, Nagad or Rocket, our payment processing system records the transaction reference and wallet ID so we can match it
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to your account and confirm clearance. We do not store your full bKash or Nagad PIN — payment authentication happens inside those apps, not ours. We also collect device and browser data automatically: IP address, session timestamps and the pages you visit within our platform. This
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helps us keep your account secure and spot any unusual login attempts. If you contact our support team, the content of those messages is retained so we can follow up properly. We use this data to run your account, process withdrawals, prevent fraud, and where local
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law permits and eligible regions allow, to send you account-relevant updates. We do not sell your personal data to third parties. Sharing only occurs where it is necessary to process a payment, comply with a legal obligation, or maintain platform security. You can request a copy
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of the data we hold on you by reaching our support channel at any time.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.